Customer Operations Specialist

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For our client in Ticino, we are looking for an experienced and open-minded Customer Operations Specialist.

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Your Tasks:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts
• Preparing and analyzing regular statistics (e.g., Revenue Forecasts, Requested Delivery Dates) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management
• Ensuring timely cash collection and support accounts receivables reconciliation

Your Profile:

• At least 3–5 years of professional experience in commercial order handling
• Good knowledge of Incoterms 2010, Free Trade Agreements and Export Control regulations (products, third parties and countries)
• Strong proficiency in Microsoft Office, SAP SD, Outlook and Teams, ideally with advanced SAP user skills
• A positive attitude combined with a proactive and solution-oriented mindset
• A strong sense of responsibility, with a collaborative and customer-focused approach
• A completed education in Commercial Administration or Commercial Processing, or an equivalent qualification
• Excellent communication skills in English and Italian