Outcomes Growth Strategy and Programs Lead

Who We Are

[Employer] is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on [Employer].

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About the Role:

[Employer]’s global Outcomes organization is focused on helping customers achieve business objectives with [Employer]. As the Growth Strategy & Programs Lead, you will help design and scale the programs, operating rhythms, and cross-functional initiatives that make install-base growth more explosive and repeatable globally.

This is a high-impact strategy and programs role. You will create the clarity, structure, and execution systems that help the business grow existing customers more deliberately.

You will bring analytical rigor to how we understand growth, translate insights into scalable programs, and help teams execute with consistency while still allowing for local market nuance. The ideal candidate is equally comfortable building a model, writing a crisp recommendation, aligning executive stakeholders, and turning a strategy into a practical field motion.

This role will be based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.

In your first 90 days, you will:

• Learn [Employer]'s post-sales operating model, regional execution model, and current install-base growth priorities.
• Partner with RevOps, Data Science, Finance, Sales, Outcomes, and Services leaders to develop a practical view of the key drivers and leading indicators behind retention and expansion.
• Identify a focused set of priority growth programs or plays to support the business in the near term.
• Build the initial program plans, success metrics, stakeholder map, and operating cadence for those priority initiatives.
• Partner with regional teams to understand how global programs should be adapted for local execution.
• Create clear documentation, field-facing materials, and executive-ready updates that help teams align and act.
• Establish a repeatable rhythm for reviewing progress, capturing learnings, and improving

What You'll Achieve:

• Help build a clear, shared view of the drivers behind expansion and adoption across [Employer]'s customer base.
• Design and scale global programs that support customer adoption, value realization, cross-sell, upsell, and durable growth.
• Partner with regional and functional leaders to turn local learnings into repeatable playbooks, programs, and operating cadences.
• Create measurement, reporting, and review mechanisms that help teams understand what is working and where to focus.
• Support the design of customer growth motions that connect Sales, Services, and Partners.
• Help codify best practices so growth becomes part of the standard operating rhythm, not a set of one-off campaigns.
• Bring structure to ambiguous, cross-functional initiatives and drive them from idea to operational execution.

Skills You'll Need to Bring:

• Experience in management consulting, investment banking, business operations, or post-sales GTM operations.
• Strong analytical and structured problem-solving skills; you can turn ambiguous business questions into clear frameworks, insights, and recommendations.
• Proven ability to design and manage cross-functional programs from strategy through execution.
• Strong stakeholder management across senior leaders and operating teams, with the ability to align people around a shared plan.
• Excellent written communication, including crisp strategy docs, program plans, executive updates, and field-facing materials.
• Comfort working in a global organization where programs need a strong central strategy and room for regional adaptation.
• Ability to operate autonomously, prioritize effectively, and bring structure to fast-moving, ambiguous work.
• Strong business judgment and curiosity about what drives customer adoption, retention, and expansion.

Nice to Haves:

• Familiarity with usage-based, consumption-based, or product-led growth models.
• Experience building or scaling global programs across multiple regions or customer segments.
• Exposure to pricing, packaging, services, partners, or monetization initiatives.

[Employer] is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $250,000 - $280,000 per year.

By clicking “Submit Application”, I understand and agree that [Employer] and its affiliates and subsidiaries will collect and process my information in accordance with [Employer]’s Global Recruiting Privacy Policy.

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A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. [Employer] is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. [Employer] provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

[Employer] is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. [Employer] considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. [Employer] is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.