Sales Enablement Operations Manager

[Employer]'s sales organization is growing fast, and our sellers need the right content, tools and AI workflows to win. As our first Sales Enablement Operations Manager, you'll be the strategic partner and builder behind how [Employer]'s sales team finds, uses and learns from content.

This role is both strategic and hands-on. You'll work with the Sales Enablement Lead to define our content management strategy, including whether to build on [Employer]'s own AI platform or buy a dedicated tool. Then you'll build it, run it and keep improving it. You'll also build AI skills, plugins and workflows that make reps and managers faster and more effective every day.

This is a foundational hire. We're looking for someone who can grow into a leadership role as the enablement function scales.

Responsibilities

Help shape content and knowledge strategy

• Partner with the Sales Enablement Lead to define the long-term content management strategy for the sales team, from requirements to the build-vs-buy decision.
• Work alongside the Sales Enablement Lead on the evaluation: gather stakeholder needs, assess options (including [Employer] Computer and third-party platforms), model costs and tradeoffs, and shape a joint recommendation to sales leadership.
• Design the content architecture: taxonomy, ownership, governance, approval workflows and lifecycle (create, review, update, retire).

Help build and run the enablement stack

• Own the implementation and maintenance of the sales content hub, call library and training platform, leveraging [Employer] throughout.
• Help coordinate with Revenue Operations, Product Marketing, Product and Legal so content is accurate, approved and available where sellers work (Salesforce, Slack, call-recording tools).
• Own enablement reporting: content usage, training completion, certification status and how they relate to ramp and performance.

Build AI tools for the sales team

• Design, build and maintain AI skills, plugins and agent workflows for account executives, BDRs and sales managers, such as account research, call prep, deal reviews, coaching and pipeline hygiene.
• Turn repeated seller and manager tasks into reusable AI workflows, then drive adoption through training, documentation and feedback loops.
• Develop training materials for sellers and managers on using AI tools well, and keep a shared library of best practices.

Lead and scale

• Set the standards for how enablement content and AI tools get built, contributed and maintained across the GTM organization.
• Act as a trusted thought partner to enablement leadership on priorities, operating model and tooling.
• Help shape the enablement operations function as the team grows, with a path to leading it.

What we're looking for

• 4–6 years in go-to-market roles, with at least 2 years owning sales enablement operations, revenue operations, GTM systems or sales content strategy.
• Experience owning a sales content or knowledge system end to end, including taxonomy, governance, adoption and measurement.
• A track record of leading or heavily shaping a tooling decision, such as a platform evaluation, migration or in-house build.
• Real, hands-on AI fluency: you've built AI tools or workflows (custom GPTs, Claude or [Employer] skills, MCP connectors, n8n, Zapier, Clay or similar) that other people use regularly, and you can show examples.
• Systems thinking: you understand how content, CRM, call-recording and communication tools connect, and you design for how sellers actually work.
• Strong judgment and the ability to make a clear recommendation and defend it with leadership.
• Experience driving cross-functional projects without formal authority.
• Clear written and verbal communication, and a bias toward shipping, measuring and iterating.

Nice to have

• Experience as the first enablement operations or GTM systems hire, building the function from scratch.
• Hands-on experience with enablement platforms such as Highspot, Seismic, Guru, Mindtickle or Showpad.
• Background as an AE, SE or BDR before moving into enablement or operations.
• Experience managing or mentoring contractors, interns or direct reports.
• Experience at a high-growth AI or SaaS company.

What success looks like

• First 90 days: You've assessed current content and tools, interviewed sellers and managers, made a build-vs-buy recommendation with the Sales Enablement Lead, and shipped the first AI skills the sales team uses every week.
• First 6 months: A governed content hub and call library are live and adopted, enablement reporting is in place, and a growing library of AI tools is measurably saving time for reps and managers.
• First year: Enablement operations is a scalable function with clear standards, and you're ready to lead it as the team grows.