Customer Success Engineer
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- Stated location
- Americas
- Listing updated on our site
- 14 Nov 2026, 02:01 EAT
Last seen in the live employer feed: 14 Nov 2026, 02:00 EAT. This confirms a feed listing, not employer endorsement of an application.
- Mentions "eat"
- Timezone range utc-3 to utc-8 overlaps EAT (UTC+3)
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| Employer | Verified Direct Employer (Protected) |
|---|---|
| Location | Americas |
| Remote type | Remote |
| Posted | 3mo ago |
| Application Status | Pro Membership & Free Pass Access |
| Vetting | Automated Kenya-friendly signals — confirm eligibility |
About this role (Direct Employer Details Protected)
[Employer] is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here.
In this role, you will…
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with [Employer]
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater [Employer] team
You will be a great fit if you...
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability
What it means to join the team:
- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- Comp: $120,000 - $140,000 USD, commensurate with location and experience
Learn more about how we work:
- What is our vision for exceptional support
- How we scale support
- How we work
About [Employer]
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
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This role was published 3mo ago. Global recruiters typically freeze applications after receiving the first 50 CVs. Pro members and Free Pass holders reveal the employer identity and get immediate 0-second direct apply access before positions fill.
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