Fraud Investigation Officer

 

Who we are

[Employer] Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. 

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, [Employer] Inc. processes over $250 billion in digital payment transaction value annually.

Summary

The Fraud Investigation Officer is responsible for investigating suspected fraudulent activities, identifying fraud trends, supporting fund recovery efforts, and recommending control improvements to minimize fraud losses and protect the organization and its customers.

Key Responsibilities

• Investigate fraud cases and determine appropriate outcomes based on available evidence.
• Analyze transaction patterns to identify fraud trends and emerging risks.
• Document investigation findings and maintain accurate case records.
• Support fund recovery efforts by engaging internal and external stakeholders.
• Escalate complex or high-risk cases in a timely manner.
• Recommend process and control improvements based on investigation findings.
• Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues.
• Ensure investigations are completed within agreed service levels (SLAs).

Qualifications & Experience

• Bachelor's degree in a relevant field.
• 2–4 years' experience in fraud investigations, banking, fintech, or a related risk function.
• Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage.

Key Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and sound judgment.
• Excellent written and verbal communication.
• Ability to manage multiple investigations effectively.
• Strong stakeholder management and collaboration skills.
• High level of integrity and confidentiality.

Key Performance Indicators (KPIs)

• Investigation turnaround time (TAT).
• Cases resolved within SLA.
• Investigation quality and accuracy.
• Fraud trends identified and reported.
• Fund recovery success rate.
• Quality of investigation documentation and recommendations.