Lead, Compliance Quality Assurance

Who We Are

[Employer] Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, [Employer] Inc. processes over $250 billion in digital payment transaction value annually.

Job Title: Lead, Compliance Quality Assurance

Department: Regulatory Compliance 

Reports to: Head, Compliance Quality Assurance

About this role As the Lead, Compliance Quality Assurance, you are the tactical backbone of our quality assessment framework. You will spearhead the day-to-day operations of our QA Assessor team, transforming quality assurance into a catalyst for operational excellence.

Through rigorous standard enforcement and precision-based calibration, you will ensure that [Employer]’s critical divisions including KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud consistently meet SLAs and regulatory policy standards. Acting as the final line of defense against compliance drift, you are dedicated to maintaining flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints.

Responsibilities

• Supervise, train, and manage QA Assessors, ensuring consistent grading and execution through regular file calibration exercises. 
• Lead the secondary review process across the 'Six Pillars' (AML/Transaction Monitoring, Regulatory Control/LEA, and Forensic Fraud), identifying vulnerabilities in accuracy, speed, and regulatory compliance. 
• Maintain a centralized Compliance Defect Log and translate QA findings into actionable weekly feedback for operational Team Leads to drive continuous improvement. 
• Perform deep-dive analyses on compliance misses to differentiate between system threshold errors and investigator oversight, recommending necessary process adjustments. 
• Assist in coordinating internal and external audits by providing evidence of QA testing integrity and ensuring high-quality, audit-ready data.

Experience & Background

• 2–4 years of progressive experience in Compliance QA, Financial Crime Investigation, or EDD/CDD within a FinTech, or commercial bank. 
• Must have at least 2 years of experience in a supervisory or team lead capacity. 
• Bachelor’s degree in Law, Finance, Business Administration, or a related field.

Skills & Competencies

• Advanced proficiency in Compliance tools and data analysis using SQL and Excel. 
• Comprehensive understanding of Nigerian regulatory frameworks (AML/CFT), instant payment fraud, card/POS fraud typologies, and legal protocols for handling Law Enforcement Agency (LEA) and CDD, EDD and Customer screening. 
• Professional certification such as DCP, CAMS, CFE, or ICA International Diploma is an added advantage.

What success looks like in this role

• Maintenance of flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints. 
• Consistent meeting of SLAs and regulatory policy standards across KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud divisions. 
• Prevention of compliance drift through rigorous standard enforcement and precision-based calibration. 
• Transformation of quality assurance processes into a true catalyst for operational excellence.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.