Head of Personal Banking Sales Network

Who we are

Ranked in 2024 by the Financial Times, [Employer] is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. [Employer] is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer.

About the Role

The Head of Personal Banking Sales Network is an experienced sales professional who owns the retail sales distribution engine for personal banking. This is a network leadership role, not an individual selling role and you will be required to build, motivate and control a large independent contractor field force and the regional management layer above it. You will be measured on qualified customer acquisition and product penetration delivered at a defensible cost per unit. 

Duties & Responsibilities

• Own end-to-end performance of the sales team: deliver the acquisition and transaction target through the field sales channel.
• Own agent productivity: acquisitions per active agent per month, share of field agents performing 100% vs target, and time to first sale for new agents.
• Own network health: active agent count, attrition, reactivation and coverage in priority cities
• Design and maintain territory structure, prioritising penetration in priority cities.
• Set recruitment targets for each city/cluster and ensure delivery versus the target.
• Own cost per acquisition through the sales channel, including commission, incentive and field support.
• Design commission and incentive structures that reward activated and transacting customers, not registrations.
• Ensure full compliance with all legal and regulatory requirements.
• Own the field sales performance routines: daily check-ins, weekly regional reviews, monthly business reviews.

Requirements

• 10 - 15 years in field sales leadership, with at least 5 years leading regional sales leaders.
• Direct experience running a distributed agent, agency or independent contractor network of significant scale.
• Proven ownership of a commission or incentive scheme, including designing it and defending its cost.
• Strong command of sales analytics: funnel conversion, productivity distribution, cohort based performance.
• Strong people leadership skills: training, motivating and managing a large field sales team
• Experience operating in financial services, telecoms, FMCG distribution or another high volume regulated or semi regulated industry.
• Willingness to travel across regions regularly.

Preferred Qualifications

• Experience in banking, payments or lending distribution in Nigeria.
• Experience in building and scaling a field sales team
• Familiarity with sales enablement tooling and CRM based territory management.

About You

• You’re calm, objective, and grounded, even in high stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically and you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

What Success Looks Like

• Delivery against monthly and annual first transaction targets from the sales channel.
• An implemented plan to increase agent output, featuring defined benchmarks and measurable tactical growth drivers.
• Established field sales performance routines, including weekly and monthly reviews, executed against standardized templates with disciplined action tracking.
• Optimized cost per new active customer, trending within the approved thresholds.