Community Management Associate

The [Employer] is seeking a Community Management Associate to engage online communities, help refine our brand voice, and build a vibrant, Gen Z-focused social media presence for Wikipedia and the [Employer].

Sitting on the Social Team within External Communications, you will bring energy and creativity to how we show up across platforms. From writing engaging comment copy and jumping on real-time cultural moments to surfacing stories from our global volunteer community, you will help connect Wikipedia with next-generation internet audiences.

This is a fast-moving, hands-on role perfect for someone who lives on social media, loves online culture, and is eager to test and learn. Preferred working time zones are UTC -8 to UTC -5 (Mexico, Columbia, Canada and United States)

Ideally You Are:

• A Digital Culture Native: Plugged into emerging trends and short-form video culture (TikTok, Instagram Reels, YouTube Shorts) with a natural feel for Gen Z engagement.
• A Strong Communicator: Experienced in writing social comment copy and adapting brand tone across different platforms.
• An Organized Framework Builder: Eager to help draft clear community playbooks, response protocols, and engagement guidelines.
• A Community Connector: Excited to interact directly with followers and surface stories from our global volunteer network.
• A Data-Aware Learner: Comfortable reviewing basic analytics and social listening insights to refine engagement tactics.

Key Responsibilities

Community Engagement & Copywriting

• Assist in writing daily social copy, managing comment sections, and executing reactive engagement on trending moments.
• Support the development and documentation of community management playbooks and brand tone-of-voice guidelines.
• Help identify, surface, and share inspiring stories from Wikipedia’s global volunteer community.

Trends & Growth

• Track short-form video trends, platform updates, and emerging formats to recommend fresh engagement opportunities.
• Support testing of social listening and moderation tools to improve community response time.

Tracking & Operations

• Monitor channel activity, track audience sentiment, and assist with monthly performance reporting.
• Participate in creative experimentation to see which copy and engagement styles resonate best.

Skills & Experience

• 1–3 years of hands-on experience in social media execution, community management, or digital storytelling.
• Short-Form Native: Active familiarity with TikTok, Instagram Reels, and YouTube Shorts.
• Writing & Moderation: Experience writing social copy, engaging in comment sections, or moderating online channels.
• Basic Tool Familiarity: Exposure to social management, analytics, or listening tools.
• Good Judgment: High emotional intelligence to navigate sensitive comments and know when to escalate risks.
• Global Mindset: Awareness of cross-cultural nuances and working with diverse global audiences.

Qualities That Matter to Us

• Passion for the [Employer] mission and free knowledge.
• Flexibility working with distributed teams across time zones.
• A collaborative spirit, curiosity, and a real love for internet culture.

About the [Employer]

The [Employer] is the nonprofit organization that operates Wikipedia and the other [Employer] free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the [Employer] projects, build software experiences for reading, contributing, and sharing [Employer] content, support the volunteer communities and partners who make [Employer] possible, and advocate for policies that enable [Employer] and free knowledge to thrive. 

The [Employer] is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The [Employer] is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the [Employer] values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The [Employer] is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the [Employer] are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$62,074 to US$93,077 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

For US-based applicants: this position is part of the Communications Workers of America bargaining unit.Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email removed] or +1 (415) 839-6885.

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