Business Program Manager

Description

[Employer] is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — [Employer] empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a proactive, commercially driven Business Program Manager to join our team and play a key role in driving the adoption and revenue growth of [Employer]’s premium products and add-on solutions.

As a product-aligned sales expert, you will work closely with existing [Employer] customers to identify opportunities to grow their businesses and maximise the value of [Employer]'s ecosystem. A key focus of this role will be driving the commercial adoption of [Employer] Agent Hub, alongside other strategic products and upsell opportunities, including [Employer] PriceOptimizer, GuestyProtect, GuestyPay and other premium solutions.

You will be responsible for generating demand, educating customers, identifying upselling opportunities, and managing the sales process from initial engagement through product demonstrations and closing. This includes a combination of proactive outbound activities, inbound lead management, one-on-one consultations, group demos, webinars, and targeted campaigns.

Working closely with Sales, Customer Success, Marketing, and Product teams, you will help customers maximize the value of [Employer]’s solutions while directly contributing to the company’s expansion revenue.

Responsibilities

Sales & Revenue Growth

• Own and drive the commercial adoption of [Employer] Agent Hub, identifying high-potential customers, developing targeted upsell opportunities and managing the sales process through to conversion.
• Drive the adoption and sales of [Employer]’s premium products and add-on solutions, focusing on upselling and cross-selling within the existing customer base.
• Identify high-potential customers and develop targeted outreach strategies to generate new sales opportunities.
• Conduct proactive outbound activities, including cold calls, email campaigns, and follow-ups, while managing inbound leads and opportunities referred by CSMs.
• Own the sales process from initial engagement and qualification through product demonstrations, pricing discussions, negotiation, and closing.
• Manage and prioritize a sales pipeline, identify high-value opportunities, and consistently achieve monthly sales targets.
• Develop a strong understanding of customer needs and recommend relevant solutions that deliver measurable business value.

Product Education & Customer Engagement

• Build awareness and drive adoption of [Employer]’s premium products through webinars, group demonstrations, customer campaigns, and individual consultations.
• Conduct engaging product demos and tailored consultations, demonstrating how [Employer]’s solutions can help property managers optimize their operations, revenue, and business performance.
• Proactively educate customers on product capabilities, use cases, and industry best practices to encourage product adoption and identify upselling opportunities.
• Stay up to date with [Employer]’s product portfolio, industry trends, and best practices, particularly in pricing and revenue management within the short-term rental industry.
• Develop and deliver targeted demonstrations, webinars and customer engagement initiatives that showcase the commercial value of [Employer] Agent Hub and other premium products, translating product capabilities into tangible customer benefits.

Cross-Functional Collaboration

• Partner closely with CSMs to proactively identify Agent Hub and other upsell opportunities within their portfolios, prioritise high-potential accounts and jointly develop strategies to convert opportunities into revenue.
• Work with Sales, Marketing, Product, and Community teams to execute promotional initiatives, campaigns, webinars, and other go-to-market activities.
• Participate in regular pipeline reviews with CSMs to evaluate opportunities, identify stalled deals, and align on sales strategies and next steps.
• Provide product feedback, customer insights, and recommendations to improve sales enablement, positioning, and go-to-market initiatives.

Pipeline & Deal Management

• Maintain accurate pipeline records and customer interactions in Salesforce.
• Support pricing discussions and provide quotes in line with established pricing guidelines.
• Ensure accurate pricing classification and documentation before closing deals, including appropriate approval and customer consent for special pricing arrangements.
• Manage relevant product upgrades, cross-sell opportunities, and transitions between [Employer]’s add-on solutions.

Requirements

• 2+ years of experience in Sales, Business Development, Customer Success, Account Management, or another client-facing commercial role.
• Previous experience in SaaS sales or selling software solutions is a strong advantage.
• Demonstrated ability to identify commercial opportunities, drive upsells, and influence purchasing decisions.
• Strong communication and interpersonal skills, with the ability to build relationships and engage customers effectively.
• Experience conducting product demonstrations, customer consultations, webinars, or presentations.
• A proactive, self-starter mindset with the ability to independently generate opportunities and manage a sales pipeline.
• Results-oriented, with strong commercial awareness and a passion for achieving sales targets.
• Experience working with Salesforce or other CRM systems.
• Excellent verbal and written communication skills in English.

Nice to Have:

• Familiarity with the short-term rental, vacation rental, or hospitality industry.
• Knowledge of pricing strategies, revenue management, or property management software.
• Experience driving product adoption through customer education, webinars, or targeted campaigns.

[Employer] is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Originally posted on [Employer]