Commercial Operations Associate Director

Commercial Operations Associate Director

Location: Czech Republic, Germany, Poland or UK

About [Employer]

[Employer] is a leading global provider of water and hygiene solutions. Within [Employer], the Industrial Maintenance business unit delivers maintenance, metal care, parts cleaning and wastewater solutions through a direct sales and service model.

With over 100 years of industry expertise, we are committed to helping customers operate more efficiently, sustainably, and safely through advanced technology and solutions.

The Opportunity

This role is focused specifically on supporting the Industrial Maintenance business, improving commercial execution and operational performance across its international operations. To support these objectives, we are seeking a highly motivated Commercial Operations Associate Director to partner with senior leadership and drive operational excellence across the business. This role combines elements of Commercial & Business Operations, serving as a trusted advisor to leadership while ensuring strategic priorities are translated into actionable plans and successfully executed.

The successful candidate will lead cross-functional initiatives, drive business performance through data-driven insights, remove operational barriers, and foster alignment across multiple functions and stakeholders. This individual will play a critical role in enhancing organisational effectiveness, improving productivity, and supporting sustainable business growth.

Key Responsibilities

Business Planning & Performance Management

• Partner with business leaders to develop and execute strategic and operational plans.
• Support annual operating plans, business reviews, and performance management processes.
• Establish, monitor, and report on key business metrics, KPIs, and performance dashboards.
• Analyse business performance and identify opportunities for growth, productivity improvement, cost optimisation, and operational effectiveness.
• Prepare executive-level presentations, reports, and business updates.

Operational Excellence

• Lead initiatives focused on process improvement and organisational effectiveness.
• Identify operational inefficiencies and implement sustainable solutions.
• Standardise business processes, governance frameworks, and best practices.
• Drive accountability and ensure execution against key business priorities.

Strategic Project Leadership

• Lead high-impact cross-functional projects from concept through implementation.
• Manage timelines, milestones, risks, dependencies, and stakeholder communications.
• Facilitate decision-making and issue resolution across diverse teams.
• Ensure initiatives deliver measurable business outcomes and strategic value.

Data Analytics & Business Insights

• Analyse complex business data and provide actionable recommendations.
• Develop dashboards and reporting tools to support decision-making.
• Monitor operational performance, strategic initiatives, and business trends.
• Translate data into meaningful insights for senior leadership.

Stakeholder & Change Management

• Build strong relationships with leaders and teams across the organisation.
• Influence stakeholders and drive alignment around key priorities.
• Support organisational change initiatives and promote adoption of new processes.
• Act as a connector across functions to ensure collaboration and execution.

Leadership Support & Business Execution

• Serve as a trusted operational partner to senior leadership.
• Take ownership of critical business issues and drive timely resolution.
• Track actions, commitments, and follow-up activities to ensure accountability.
• Remove barriers, accelerate decision-making, and enable business effectiveness.
• Support strategic projects and executive initiatives as required.

What We're Looking For

Required Qualifications

• Significant experience in Commercial Operations, Business Operations, Strategy, Consulting, Project Management, or a related discipline.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proven experience leading cross-functional projects and driving organisational improvements.
• Excellent stakeholder management and influencing skills.
• Advanced presentation, communication, and executive reporting capabilities.
• Demonstrated ability to operate effectively in a fast-paced, international environment.

Preferred Qualifications

• Experience supporting commercial, sales, or field-based organisations.
• Background in industrial, manufacturing, engineering, chemicals, water treatment, or related sectors.
• Experience with business intelligence tools, dashboards, and performance reporting.
• Project Management certification or formal continuous improvement training is advantageous.

• Additional European or Asian language capabilities are welcomed and will support effective collaboration across our international business operations.

Why Join [Employer] – NCH?

• Opportunity to partner directly with senior leadership and influence business strategy.
• Exposure to international operations and cross-functional collaboration.
• Ability to lead impactful initiatives that drive business performance and growth.
• Join a global organisation committed to innovation, sustainability, and operational excellence.

If you are a strategic thinker with a passion for driving business performance, operational excellence, and cross-functional execution, we would love to hear from you.

Originally posted on [Employer]