Commercial Systems & Strategy Lead

Position Summary

The Commercial Systems & Strategy Lead, reporting to the Director of Sales/Analytics, is responsible for leading the development, implementation, and continuous improvement of commercial business systems, processes, and performance management capabilities supporting [Employer]'s commercial transformation and go-to-market strategies.

The role serves as a cross-functional execution lead, translating commercial priorities into scalable operating processes, standardized workflows, governance structures, and measurable performance improvements. Working closely with Sales, Finance, Operations, IT, and business-unit leadership, this position will identify opportunities to improve commercial effectiveness, establish business requirements, coordinate implementation initiatives, and drive organizational adoption.

The successful candidate will combine strong commercial, financial, and operational judgment with technical proficiency in CRM/ERP systems, data analytics, and business process design. This position requires the ability to independently lead complex initiatives, evaluate business performance, develop actionable recommendations, and bridge the gap between commercial strategy, technical execution, and operating results.

Job Responsibilities

• Commercial Strategy & Execution: Lead cross-functional commercial initiatives from problem identification and business-case development through implementation, adoption, and measurable performance improvement. Manage stakeholder alignment, deliverables, and dependencies across Sales, Finance, Operations, and IT.
• Advanced Analytics & Solutions: Independently design and develop analytical models, data integrations, reporting capabilities, and decision-support tools that enable commercial strategy, operational improvements, and performance management.
• Commercial Systems & Process Design: Develop and implement standardized business processes, workflows, and operating controls across CRM, pipeline management, estimating, quoting, approvals, and quote-to-cash activities.
• Performance Management & Governance: Establish commercial KPI definitions, performance frameworks, accountability structures, and governance processes. Evaluate pipeline quality, forecasting, sales productivity, pricing, margin, and customer profitability to identify improvement opportunities and recommend corrective actions.
• Business Systems & Data Governance: Translate business requirements into process documentation, functional specifications, and acceptance criteria. Partner with technical and functional teams to implement solutions, improve data integrity, reconcile CRM/ERP information, and standardize reporting and process controls.
• Sales Effectiveness & Growth: Develop and support initiatives involving customer segmentation, account coverage, whitespace identification, cross-selling, and commercial productivity to drive profitable revenue growth.
• Change Management & Adoption: Drive implementation readiness, stakeholder communication, process documentation, training, and adoption measurement to embed new commercial capabilities into daily operations.
• Executive Decision Support: Develop business cases, financial analyses, executive presentations, and actionable recommendations supporting commercial strategy, investment prioritization, and continuous improvement.

Required Experience and Qualifications

• Bachelor's degree in a related field or equivalent experience and 5+ years of experience in commercial operations, business systems, analytics, or related functions.
• Demonstrated ability to independently lead cross-functional initiatives, influence stakeholders without direct authority, and deliver measurable business improvements.
• Strong commercial and financial acumen, including sales processes, pipeline management, forecasting, pricing, revenue, gross margin, profitability, and performance analysis.
• Experience designing, standardizing, and implementing business processes, translating complex requirements into technical specifications, and managing implementation through completion.
• Proficiency with CRM/ERP systems, business intelligence platforms, and analytical tools. Working knowledge of SQL, data modeling, and system integration principles preferred.
• Experience in complex, decentralized, acquisition-driven, multi-site, or field-service organizations strongly preferred.
• Strong analytical, problem-solving, project management, and organizational skills, with excellent communication and executive presentation capabilities.

Who we are!

[Employer] is a dynamic, people first organization that prides itself on being the employer of choice in its industry! [Employer] is fortunate to have an extraordinarily talented group of people who take pride in everything they do! [Employer] has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical [Employer] across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical [Employer] services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers,

etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals ([Employer] employees, vendors, customers, ).

Webuild strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the

connectedness of a family. We collaborate with each other and our customers.

• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across [Employer] departments and locations and with

customers and vendors.

Additional Information

Travel: Up to 25%

Physical Demands: Occasionally lifting 25lbs. Position sits completing computer and phone work.

[Employer] is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Originally posted on [Employer]