Customer Support Specialist - Fully Remote
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Potential Kenya fit — confirm before applying
- Stated location
- Uruguay
- Listing updated on our site
- 15 Nov 2026, 02:01 EAT
- Mentions "eat"
- Timezone range utc-3 to utc-3 overlaps EAT (UTC+3)
These are automated wording checks, not confirmation from the employer. The update date records a site update, not a hiring check. Review location, working hours, experience, and current availability in the application portal. Employer identity remains hidden here.
Your application workflow
- 1. Check requirements
- 2. Tailor your CV below
- 3. Apply through the portal
- 4. Track your progress
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Prepare role-focused CV bullets and a cover letter to review
| Employer | Verified Direct Employer (Protected) |
|---|---|
| Location | Uruguay |
| Remote type | Full Time |
| Salary | USD40000 - USD50000 (annual) |
| Posted | 5h ago |
| Application Status | Pro Membership & Free Pass Access |
| Vetting | Automated Kenya-friendly signals — confirm eligibility |
About this role (Direct Employer Details Protected)
About the job
[Employer] connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)Type:ContractCompensation:$40,000–$50,000Location:Remote
Role Responsibilities
- Respond to support requests from [Employer]’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on [Employer]
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