Head of Technical Success

Why this role matters

Please note: we’re a remote-first company, and you can work remotely from anywhere in the country listed in the job posting.

[Employer] is where the world’s best mobile apps get built, tested and shipped. We’re the only mobile-focused company with an end-to-end platform that covers the whole release lifecycle. Now we’re growing from a product company into a platform company, and we lead with the value we bring to engineering teams: time saved, risk reduced and money well spent.

As a Head of Technical Success, you will help lead our team of Solutions Engineers (SEs) and Solutions Architects (SAs) serving as the trusted point of contact from a technical perspective for our customers. You will lead, mentor, and inspire a team of SEs and SAs to maximize customer retention, expansion, and long-term value. The SEs are responsible for owning the technical value in the pre-sales motion while the SAs own the technical adoption and value realization in the post-sales motion.

As the Head of Technical Success, you will own the technical playbook part of our Customer Journey map. The leader will help our customers create cutting-edge technical solutions that help them build better and more efficient apps.

Become a pivotal player in our Technical Success Team by:

• Shaping the mobile tech landscape with your passion for solving complex challenges with elegant, scalable solutions.
• Influencing the internal product roadmap
• Mentoring your team, peers and others within the revenue organization and throughout the company
• Owning and driving company impacting initiatives both internal and external
• Engaging in thought leadership and be seen externally as an industry recognized expert in the Mobile and DevOps space

You will build and maintain important relationships with our customers - not just from the personal but from a technological side as well. Our customers are coming from diverse backgrounds, so you will have to rely on your deep technical knowledge, expertise and creativity when it comes to solving their requests. At the same time, collaboration doesn't stop there. Your role also includes bringing new development opportunities to our Product Teams. It also gives you a platform to share your experience and knowledge with a wider audience through various thought leadership activities such as blogs, webinars and conference talks.

Who you are

• 10+ years experience in software development with ideally 3+ years as a leader/people manager
• Expert-level experience with mobile app development or its processes
• Experience in building rapport with VP of Engineering, CIOs and CTOs
• You are familiar with publishing enterprise applications to the App/Play Store at scale
• Experience working with cross-functional teams
• A high level of accuracy and attention to detail
• A proven track record of building and nurturing customer relationships including at an executive technical level
• Experience in a Solutions Architect or as a Pre or Post-Sales Engineer role at a SaaS vendor company
• Start-up or scale-up experience
• Widely recognized expert and thought leader in mobile DevOps
• Deep expertise in platform architecture and distributed systems at global scale
• Understanding of technology business models and platform economics
• Advanced knowledge of regulatory landscapes across global markets
• Expertise in emerging technologies and their impact on mobile development
• Strategic understanding of cloud infrastructure and edge computing evolution
• Knowledge of technology markets, and competitive dynamics
• A driven, enthusiastic and “can do” attitude coupled with the desire of end-to-end ownership
• A perpetual learning mindset
• Fluent written and spoken English. Multi-lingual is a bonus
• Excellent problem-solving and communication skills
• A willingness to travel onsite with clients as needed

What you'll do

• Team Leadership & Development: Manage and mentor a team of SEs and SAs to ensure high performance, professional growth, and engagement
• Set clear performance expectations, conduct regular one-on-ones, and facilitate ongoing training and development
• Maintain a cadence of review and coaching with the team

• Customer Growth & Technical Focus: Be a trusted advisor to [Employer] customers, demonstrating how the company addresses their business requirements
• Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices.
• Collaborate with [Employer] product and engineering teams to provide feedback and industry trends to help shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD.

• Stakeholder Management: Act as technical escalation point for the global support team.
• Be a thought leader for [Employer] in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts.
• Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.

• Technical Success Strategy Execution: Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution.
• Help shape and execute on our strategies that lead to strong user adoption.
• Continuous process improvement related to the role of the Technical Success organization
• Adoption of AI across the teams

What we offer

• A front-row seat in mobile DevOps. Playing a crucial role in the mobile development process for the world’s most successful companies, the likes of Shopify, DoorDash or Stripe.
• Stability with momentum. A financially stable, growing company with an expanding global customer base
• Remote-first flexibility. Work from where you work best, and meet the team at company events
• Own a piece of it. A competitive stock options package for everyone.
• Health that’s covered. Private medical insurance for physical and mental wellbeing.

About [Employer]

[Employer] is the Mobile DevOps platform built by and for mobile developers. Our mission is to help every team build and operate better mobile apps, faster.

It started with CI/CD. Today it’s a vertically integrated platform: we run the infrastructure, operate the build platform and ship the products on top. That covers speed and scalability, release management, mobile infrastructure, and agentic environments where AI coding agents can build and test on real Mac and Linux machines. Teams spend less time on repetitive pipeline work and more time on the work that moves their product forward.

We’re a Y Combinator company, from the same DNA as Airbnb, Reddit and Dropbox. Since we launched in 2015, tens of thousands of developers have shipped apps through [Employer] to billions of devices worldwide. Teams at Shopify, Tripadvisor, GetYourGuide and GoDaddy trust us with their releases. Pick up any phone and chances are some of the apps on it were built on [Employer].

Originally posted on [Employer]