Internal Tools Engineer

About [Employer]

At [Employer], we're revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80 countries, including Fortune 500 companies and public sector leaders, our platform supports nearly a billion end users globally in industries where documents aren't just files, they're mission-critical.

Your Role at [Employer]…

As an Internal Tools Engineer with a strong focus on backend development, you will work on our applications, which power a lot of internal and external needs of the company, from product builds and licensing workflows to revenue analysis and operational management across Engineering, Sales, Product, and Finance.

These tools range from CLI tools written in Bash to a medium-sized Ruby on Rails application that provides our internal as well as customer-facing interface and connects to a variety of 3rd party systems, and serves AI agents via an MCP server. Our primary tech stack: Rails, Postgres, Terraform/AWS.

We are looking for an excellent collaborator who can solve problems independently and hold themselves to their own high standards. You will report directly to the COO and work as part of a small internal tools team, partnering closely with Engineering, Security and our go-to-market teams. If this is you, we want to hear from you.

What You’ll Work On…

• Build and extend our core internal platform, a Ruby on Rails application for customer and license management, including the customer-facing features and release automation built on top of it.
• Build and maintain reliable integrations between that platform and the business systems our teams depend on (CRM, support, project management and BI), so reporting and AI agents work from data people can trust.
• Design and run the MCP servers and APIs that give AI agents governed access to company data and workflows: tool design, authentication and permission scoping, rate limits, observability, and evals that catch regressions.
• Turn requests from Sales, Customer Success, Support, Product and Finance into working tools and automations, and help decide which ones are worth building.
• Own security and compliance for the systems you run: SOC 2 evidence, penetration-test findings, and dependency and vulnerability updates.
• Work as part of a small internal tools team: review each other’s code, share ownership of systems, and keep each other unblocked.
• Be a manager of one, spending your time on whatever is most valuable at the moment.

What You’ll Bring...

• A background in software engineering with a proven track record of independently driving projects from inception to completion.
• Strong backend web development experience in a production framework (Ruby on Rails, Node, Python, Go or similar), plus shell scripting.
• Deep understanding of databases and SQL (PostgreSQL).
• Experience with managing and deploying backend services, including familiarity with containerization technologies and cloud platforms (Docker, Terraform, AWS).
• Hands-on experience building with LLMs in production: tool use and function calling, MCP, context engineering, and using evals and transcript review to find and fix real problems.

Nice to have:

• Experience designing systems for AI agents as users: clear tool schemas and descriptions, OAuth-based authentication and data scoping, and observability for model and tool calls.
• API or integration work with Salesforce, Zendesk, Linear or similar business systems.
• Experience with SOC 2 or other security compliance work.

Who Thrives Here…

At [Employer], we’re not just hiring for skills. We’re hiring for mindset. The people who thrive here are:

• Collaborators: You work openly, listen actively, and put team success first.
• Hungry Learners: Rapid learning fuels your progress and career growth.
• Curious Thinkers: You dig into the “why,” valuing understanding over simply being right.
• Self-Starters: You take action without waiting for direction, turning obstacles into opportunities.
• Owners: You take responsibility for outcomes and always look for ways to improve what’s in your control.
• Doers: You focus on results, not activity, and want to know how your work moved the goal.

Why You’ll Love Working Here…

At [Employer], we build tools that reshape how businesses and developers work with documents. Our culture is centered on continuous growth and collaboration. Every team member has room to learn, innovate, and drive meaningful impact.

• A small team, not a solo seat: you’ll have teammates to review your work and think through hard problems with.
• Your users are right next to you: the people who use what you build are our leadership team and colleagues in every function, so you see the impact of your work right away.
• Systems that matter: licensing, release builds, and a data platform that our reporting and AI agents depend on every day.
• Fully remote and async-first: minimal meetings, strong writing culture, and the independence to manage your own work.
• Mission-critical product: [Employer]’s platform is trusted by 15%+ of the Global 500 across 80+ countries.
• Strong growth trajectory: having more than doubled revenue over the past three years, backed by Insight Partners.

[Employer] believes in equal opportunity. We employ people from many cultures and countries, celebrate diversity, and are committed to building a team that represents a variety of backgrounds, skill sets, and perspectives. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.

Originally posted on [Employer]