Lead Analyst, Business Quality

Provides lead level analyst support for technical business quality projects of considerable complexity. Prepares system design specifications, conducts research to resolve customer/business initiated issues related to core systems processing, and coordinates and manages project teams in the development of large multi-system, multi-platform projects of considerable complexity. Responsible for implementing test approaches and strategies for test automation/test analytics, enforcing test quality standards, and providing accurate and timely creation and execution of user acceptance testing (UAT) artifacts and tasks for developed business products.

Essential Job Duties

• Collaborates closely with the business to develop test requirements for major business quality projects of considerable technical complexity - specifically supporting testing of developed business products. • Prepares general system test design specifications. • Creates, reviews, analyzes and estimates project test requests. • Performs research and analysis of customer/business initiated inquiries and requests, utilizing technical tools as necessary to fully test reported issues/requirements. • Fields direct questions from internal operations staff regarding business, technical and operations rules that may impact testing. • Develops technical tests for complex business and system problems. • Provides guidance for development teams through project testing as needed. • Provides excellent customer service to internal and external customers - handling all aspects of client relations concerning testing for technical projects including notifying the client of implementation schedules and coordination/assistance of presentation of results. • Develops, reviews and validates test results per requirements. • Develops and documents a test plan that describes the testing steps and test cases needed to prove that the components of the solution work as expected for any and all solutions, including complex solutions. • Creates, presents and executes functional and acceptance test cases in accordance with the requirements of the solution/project. • Manages complex project testing tasks from requirements review through deployment, including work assignment, prioritization, issue triage etc. • Understands other changes in process that may impact the customer, and notifies the customer of such changes well ahead of implementation. • Supports integrated test facility (ITF) quality assurance as needed through audit and validation of testing work completed. • Works collaboratively in a project team setting and completes individual tasks within directed/accelerates timelines to meet deployment deadlines. • Provides training, mentoring and support to new and existing technical business quality analysts, and may assign and manage workload for a team of analysts on designated project(s).Required Qualifications
• At least 6 years of experience supporting technical business systems and/or business operations projects, or equivalent combination of relevant education and experience. • Problem-solving and critical thinking abilities.• Business acumen, including understanding of organizational operations and business objectives.• Ability to concisely synthesize large and complex requirements.• User acceptance testing (UAT) experience.• Computer science and/or information technology (IT) experience. • Ability to work in a project team setting and complete individually assigned tasks within established timelines to meet desired deployment deadlines.• Ability to work cross-functionally across a highly matrixed organization.• Project management skills, including experience creating reporting tools/providing project/process updates.• Effective verbal and written communication skills, including ability to translate technical concepts into plain language.• Microsoft Office suite and applicable software programs proficiency.Preferred Qualifications
• Project management/implementation experience.

• Health care experience.

• Knowledge and experience with federal regulatory policy resources including Centers for Medicare & Medicaid Services (CMS) and the Affordable Care Act (ACA).• Certified Business Analysis Professional (CBAP).

To all current [Employer] employees: If you are interested in applying for this position, please apply through the Internal Job Board.[Employer] offers a competitive benefits and compensation package. [Employer] is an Equal Opportunity Employer (EOE) M/F/D/V

Originally posted on [Employer]