Principal Architect - Modern Work & Collaboration

Job Summary

Serves as the technical authority for [Employer]’ Collaboration and Modern Work solutions with primary focus on Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Webex Calling, Webex Contact Center, and Collaboration Devices, with secondary focus on Microsoft 365 and Microsoft Teams.Responsible for enabling [Employer] Sales, Pre‑Sales, and Delivery teams to design, position, and deliver collaboration solutions that align to client business outcomes. Works across all aspects of the [Employer] sales and services organization to ensure teams can sell, design, implement, and manage Cisco‑led and multi‑platform collaboration solutions. Provides expertise on large, complex opportunities with primary focus on Deal Pursuit, Solution Development, Sales Enablement, and Go‑to‑Market execution within the Collaboration practice.

Essential Duties and Responsibilities

Sales Enablement & Customer Advisory

Serves as a senior technical seller and advisor for governance-related customer engagements.

Partners with Sales to shape deals, influence strategy, and articulate governance value in early-stage customer conversations.

Enables Sales and Architects with clear, outcome-focused governance narratives, positioning guidance, and use-case-driven storytelling.

Leads or supports executive-level customer discussions, workshops, and roadmap conversations related to Modern Work technologies.

Provides architectural oversight and escalation in support of deal success and customer confidence.

Ensures consistency across sales, delivery, and managed services teams while keeping customer-facing messaging simple, practical, and commercial

Customer Engagement

Engages seamlessly with Sales and Delivery teams to support pursuit and transition of complex collaboration engagements.

Acts as the technical authority for Cisco Collaboration‑led solutions, including enterprise calling, contact center, and device strategies. Will provide oversight for multi practice engagement on large complex opportunities.

Participates in consultative and transformational sales opportunities and executive‑level customer engagements.

Provides input to account planning for strategic accounts and reviews collaboration architectures, pricing, and Statements of Work (SOWs).

Prepares for and conducts proofs of concept (POC) and proofs of value (POV).

Solution & Offering Development

Develops and evolves Cisco‑centric collaboration offerings including CUCM, Webex Calling, Webex Contact Center, and collaboration devices.

Incorporates Microsoft 365 into coexistence and hybrid collaboration strategies where appropriate.

Aligns with OEM partners to support offering definition, lifecycle management, and roadmap alignment.

Develops assessments, workshops, and consulting offerings for Modern Work & collaboration solutions.

Enablement

Provides technical enablement, architecture standards, sales materials, and training for collaboration offerings.

Enables Solution Architects and Business Solution Consultants to position

Cisco Collaboration and Microsoft integration scenarios effectively.

Delivery Support

Develops SOW templates and supports delivery teams to ensure successful service execution.

Conducts assessments and workshops and feeds delivery lessons learned back into offering improvements.

Practice Leadership

Maintains a culture of learning and tracks industry trends related to collaboration and hybrid work.

Acts as an internal advisor influencing technical direction and practice strategy.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Education

Bachelor’s Degree in a related field or equivalent experience.

Experience / Technical Requirements

7+ years in pre‑sales, consulting, or architectural roles focused on enterprise collaboration technologies.

Deep experience with Cisco Collaboration platforms including CUCM, Webex

Calling, Webex Contact Center, and collaboration devices.

Working knowledge of Microsoft 365 and Microsoft Teams including integration and coexistence scenarios.

Certifications (Preferred)

Cisco Collaboration certifications (CCNP or CCIE Collaboration preferred).

Cisco Webex Calling or Webex Contact Center certifications.

Microsoft Teams or Modern Work certifications preferred.

Other Skills and Abilities

Strong communication skills with technical and executive audiences.

Ability to travel up to 25–50%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

[Employer] is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range: $150,000 to $172,000 plus Bonus

LogicalisUS Benefits Summary

Originally posted on [Employer]