Senior Business & Operations Manager

Are you a Business & Operation Manager looking for a new challenge?

If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues' or Clients' skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity!

What this experience will bring you

First of all, an interesting technical challenge but also an overview of our Client's projects. We will build your career together and accompany you towards the development of new skills and technical leadership.

What will your role be?

We are looking for a Business & Operation Manager  to perform the following activities:

• Business Requirements & Customer Journey Management: gather, analyze and translate business needs into clear and structured requirements for Product Business, Product Tech and Engineering teams. Define and support requirements impacting the customer journey, with particular focus on onboarding, subscription activation and renewal processes.
• Subscription Business Readiness & Product Launch Support: coordinate business readiness activities for new subscription enablers, vehicle launches, connected services launches and commercial offer updates. Ensure commercial catalogue accuracy and consistency in line with business requirements and product specifications.
• Commercial Catalogue, Pricing & Promotions Management: support the implementation of promotional initiatives, discounts and commercial campaigns, ensuring correct configuration across relevant platforms. Ensure accuracy and consistency of commercial information across customer-facing subscription channels.
• Testing, Validation & Operational Implementation: support testing and validation activities for new subscription enablers, commercial functionalities and customer journey enhancements. Coordinate User Acceptance Testing (UAT) activities with Product, Tech and Engineering teams.
• Business Performance Monitoring & Analytics: support the preparation and analysis of business performance reports. Identify trends, deviations and improvement opportunities, providing insights and recommendations to relevant stakeholders. Support business teams in understanding performance results and defining corrective actions.
• Cross-functional & Stakeholder Management: act as a central coordination point between Business, Finance, OP4C, Product, Product Tech and Engineering teams. Facilitate discussions and alignment across technical and commercial stakeholders.

What are we looking for in you? Experience and competencies

• Degree in Business Administration, Economics, Engineering, Management or a related field.
• Senior-level experience in Business Project Management, Product Operations, Subscription Management or Digital Business Operations.
• Proven experience in managing business requirements and coordinating cross-functional projects.
• Good understanding of digital business models, particularly e-commerce, subscription-based services and digital customer journeys.
• Experience in commercial catalogue management, product configuration, pricing or promotional activities is highly desirable.
• Familiarity with product launches, business readiness, testing and validation processes, including UAT.
• Strong analytical capabilities, with experience in KPI monitoring, reporting and business performance analysis.
• Ability to translate business needs into structured requirements and coordinate their implementation with technical teams.

Soft skills:

• Strong analytical thinking and problem-solving capabilities.
• High attention to detail and commitment to accuracy.
• Excellent organizational and planning skills, with the ability to manage multiple priorities and deadlines.
• Strong stakeholder management and facilitation skills across technical and commercial teams.
• Excellent communication and presentation skills.
• Proactive mindset, flexibility and ability to work autonomously.
• Strong teamwork and collaboration skills in an international and multicultural environment.

Languages:

• Italian (Fluent)
• English (fluent, oral and written)

Why would you take the plunge?

[Employer] [Employer] is a group of specialists, carrying an ambitious development project, focused on innovation and committed to its customers where you can: · Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades · Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy · Have an attractive social framework that respects everyone's needs (telework agreement, crèches, social coverage, flexibility, soft mobility, etc.) · Contribute to R&D topics or participate in internal projects · Be part of a friendly team that will make work rhyme with pleasure!

So want to expand the frame? Contact us to talk about it

Who are we?

Human and technology to scale sustainable performance

Founded in 1989, [Employer] is a French group with an international dimension, with offices in Europe and North America, specializing in business transformation through its dual mastery of business processes and digital technologies.

In the TOP10 engineering consulting companies in France, the Group is involved in service activities in the management of industrial projects, supply chain (costs, quality, deadlines, performance), architecture and development of embedded digital systems, computer systems applications. Information and Artificial Intelligence.

[Employer] also deploys solutions for optimizing projects or the performance of organizations and responds to the challenges of transformation for leaders in industry and the tertiary sector (energy, transport, space, banking, health, environment, etc.)

Originally posted on [Employer]