Senior Customer Assurance Analyst

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At [Employer], you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

• 1+ years of experience on a Customer Assurance, Security Trust, or Third-Party Risk Management (TPRM) team, including prior work on 100+ security questionnaires. You already have strong opinions about data portals.
• 3+ years of other experience in relevant security roles, such as Security Engineering, Solutions Engineering, Risk Management, Compliance, or Technical Account Management.
• Excellent written and verbal communication, especially when customer-facing. Ability to collaborate and communicate with technical and non-technical audiences alike.
• Conversational familiarity with cloud-native security controls in AWS or GCP.
• Experience working in organizations that develop software and/or operate managed infrastructure and technology services for their own customers.
• A keen eye for detail, ensuring accuracy in customer responses and compliance documentation. You’ve got a lot of patience for conversations about careful word choice.

Preferred qualifications

• Experience creating and iteratively improving AI technologies.
• Familiarity with an Agile methodology.
• Experience working in a fast-paced, high-growth tech environment, such as at a Security startup or B2B SaaS firm, ideally on a remote and globally distributed team.
• Hands-on experience building, administering, or using enterprise cloud security tools, such as CNAPP, CSPM, or CIEM solutions.
• Strong meme game.

About the job

Want to help [Employer] adopt AI responsibly, scale internationally, and sustain customer trust?

Reporting to the Customer Assurance Manager within [Employer]’s Information Security organization, you will ensure customer security and compliance needs are met with subject matter expertise, transparency, and a growth mindset. Focusing initially on customer questionnaires, you will help the team use tools and technologies to scale its capacity, especially AI-driven automations. You will join customer-facing discussions about [Employer]’s security and compliance posture, describe security controls with varied audiences, and support our team’s strategy to anticipate customer expectations and industry trends. You’ll join a high-performing global team that balances speed and quality under pressure, with the option to walk into any [Employer] or Google office if desired.

Responsibilities

• Use AI tools to lead and support the timely completion of customer security questionnaires within daily SLAs, balancing speed with strict technical accuracy.
• Communicate across global teams with thoughtfulness – especially humble self-awareness about your strengths and weaknesses, sensitivity to others’ perspectives and priorities, and contextual understanding of business relationships.
• Maintain up-to-date knowledge of [Employer]’s products, controls, documentation, and IT environment.
• Support customer audits, live calls with customers, contract questions, and sales enablement activities as needed.
• Use and improve tools and technologies to manage increased demand. This includes supporting change management of our FAQ knowledge base and AI tools.
• Help maintain the [Employer] Trust Center as well as other internal and external security resources, including team procedures.
• Build strong partnerships while collaborating cross-functionally.
• Partner cross-functionally with Legal, Sales, Data Privacy, and Compliance to unblock enterprise deals and advance company-wide security initiatives.

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

[Employer] is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that [Employer] will process your personal data in accordance with [Employer]'s Privacy Policy.

Originally posted on [Employer]