Senior Product Manager - MSP

#RunwiththePack

At [Employer], we’re on a mission to end cyber risk.

We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.

More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.

We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.

About the Position:

One of [Employer]’s key strategic initiatives is to drive substantial growth in the SMB & mid-market sectors through our Managed Service Provider (MSP) business. The Senior Product Manager for MSP will play a key role in defining and executing the MSP product strategy.This role is responsible for helping to identify, prioritize, and deliver the products, platform capabilities, and operational experiences that enable MSPs to efficiently purchase, deploy, manage, operate, and scale [Employer] services across their customer base.You will partner closely with Architecture, UX, and cross-functional Product, Engineering, and Platform teams, while collaborating with most teams across the broader organization, including Channel, Sales, BizApps and Operations, Marketing, Concierge, Onboarding, Finance, Pricing & Packaging.The scope of this role spans both customer-facing capabilities and foundational platform investments, including multi-tenant administration, self-service customer lifecycle management, pooled licensing, usage billing, reporting, API integrations, hierarchy management, access controls, and other services that enable [Employer]'s MSP business to scale.We are looking for someone who enjoys frequent customer and partner engagements, and is a confident, articulate, and professional communicator who can build credibility quickly, lead productive discussions, and represent [Employer] effectively with customers, partners, and executive stakeholders.This is a highly visible external-facing role responsible for helping to drive the MSP product strategy, customer outcomes, and business growth within one of [Employer]'s most important market segments.

LOCATION: This role is open to Remote-USA, Remote-CAN, Hybrid-Eden Prairie-MN-USA, Hybrid-Waterloo-ON-CAN. In order to align with global collaboration needs, ideal candidate time zones are Central, Eastern, or Atlantic. Primary Responsibilities and Duties

• Help execute the product vision, strategy, and roadmap for [Employer]'s MSP business.
• Drive MSP-specific capabilities across the entire [Employer] product portfolio.
• Lead platform initiatives that enable scalable MSP operations.
• Engage directly with MSP partners to identify opportunities, validate solutions, and gather product feedback.
• Help translate customer, business, and technical requirements into product strategies, roadmaps, and prioritized backlogs.
• Derive alignment across stakeholders through roadmap reviews, product demonstrations, and executive communications.
• Define success metrics and use data to measure success of MSP engineering business case and product strategies, customer adoption, and efficiency gains.
• Represent [Employer] MSP Product in customer, partner, and industry-facing engagements.

To Succeed in This Role, You'll NeedRequired Qualifications

• 4+ years of Product Management experience in SaaS, cloud, cybersecurity, platform, or enterprise software.
• Experience project managing and leading complex, cross-functional initiatives involving multiple stakeholders, organizations, and technical teams.
• Experience working closely with software engineering, architecture, and UX teams throughout the product development lifecycle.
• Exceptional communication skills, with the ability to engage and influence audiences ranging from engineering to executive leadership.
• Bachelor's degree or equivalent practical experience.

Preferred Experience

• Experience working with MSP channel partners or partner-led business models.
• Experience within cybersecurity, IT operations, cloud infrastructure, or enterprise software industries.
• Experience building platform products, multi-tenant systems, and administrative experiences.
• Experience partnering with customer-facing organizations, including Sales, Channel, Customer Success, Marketing and Support teams.
• Exposure to product pricing & packaging, licensing, or go-to-market strategies.
• Experience managing or mentoring.

Characteristics of Successful Candidates

• Positive, high-energy and curious.
• Strong product judgment and strategic thinking.
• Highly analytical with excellent problem-solving skills.
• Comfortable operating independently in fast-moving and ambiguous environments.
• Able to quickly learn new domains and become effective with minimal oversight.
• Demonstrates ownership, accountability, and a bias toward execution.
• Builds credibility and trust across functions and organizational levels.
• Balances long-term vision with short-term delivery.
• Effectively manages multiple priorities while maintaining focus on outcomes.
• Customer-focused and passionate about solving complex problems.

Benefits

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• 401(k) contribution and matching
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Security Requirements 

At [Employer], protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.

Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.

Base Salary

Your next big opportunity starts here — apply today and help us end cyber risk.

Originally posted on [Employer]