Solutions Consultant

About [Employer]

At [Employer], we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At [Employer], we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.Everything we do is guided by four core values:

• Customer Centric

• Stronger Together

• Be the Difference

• Relentless Improvement

These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.

Overview:

A Solutions Consultant plays a key role throughout the pre and post-sales cycle of [Employer] SaaS products. In this position, you will work in conjunction with the Account Executives to properly configure and demonstrate the [Employer] products to meet the client’s needs. Solutions Consultants are expected to master the [Employer] suite of products and to effectively demonstrate the value and benefits to law firm CXOs, attorneys, associates, accountants, paralegals and firm administrators.

Responsibilities

• Interface with executives, senior management, and clients within and outside the organization, serving as a technical resource and providing pre-sales technical and functional support to internal teams and external clients and prospects

• Perform live demonstrations of [Employer] platform to relevant stakeholders with personalized modifications while displaying the value the system provides

• Manage and set customers’ expectations during the software buying cycle

• Provide direction and knowledge in applying [Employer] Software benefits to law firm partners, timekeepers, accountants, and firm admins

• Collaborate with and support Account Executives during the sales process, including planning calls, technical demonstrations, product related deep-dives, implementation overviews, and more.

• Answer product feature and technical questions from customers, partners and colleagues; build working knowledge of competing products and how to technically sell against them

• Record data from customer facing calls to provide insights on trends in the market

• Work with product management to provide feedback about requested product enhancements from customers and prospects

• Stay up to date on both current [Employer] platform functionality and features from the wider legal tech landscape

• Share with other Solutions Consultants best practices and create re-usable assets to improve the quality and efficiency of the team

• Maintain data quality on demo site to provide clean views and ensure top-level performance on live demonstrations

• Support events and customer activities including conferences, online communities, and trade shows

Qualifications

• Bachelor’s Degree, preferably in a technical field

• 4 or more years’ related experience with complex software applications including requirements analysis, design, and documentation is a plus

• Ability to assimilate complex ideas and detailed information into elegant written, spoken and visual communications

• Ability to facilitate discussions, lead meetings and present to large, cross-functional groups

• Proven success in contributing to team-oriented environments

• Proven ability to work creatively and analytically to solve business and technical problems

• Ability to build rapport with diverse and differently motivated individuals, groups, and departments

• Demonstrable “do whatever it takes” attitude to get the job done

• Demonstrable ability to consistently deliver results in a high-energy environment

• Background in law firm business practices and workflows is a plus but not required

• Understanding of accounting and billing practices is also a plus but not required

Benefits

• Flexible PTO

• 2 Company-Wide Mental Health Days

• Parental Leave Programs

• 401(k) with Company Match

• Broad Equity Participation

Originally posted on [Employer]

Timezone: UTC-10 to UTC+14.