WFM Cloud Consultant

[Employer] is seeking a Techno-Functional Workforce Management (WFM) Consultant to support critical customer accounts across the Americas within our [Employer] Managed Services (IMS) organization. This role plays a key part in ensuring customers maximize the value of [Employer] WFM solutions through expert application support, issue resolution, and ongoing system optimization. The successful candidate will serve as a trusted partner to customers while collaborating closely with cross-functional teams across Product Development, R&D, Cloud Operations, Professional Services, and Global Support. This position requires a balance of functional expertise and technical capability, enabling effective delivery of customer outcomes and operational excellence. The role offers significant exposure to [Employer]’s Workforce Management product suite and opportunities to contribute to customer success on a global scale.

As part of our commitmentto developing and growing talent within the [Employer] WFM Consulting organization, we provide mentorship, hands-on experience, and formal training to professionals interested in building their expertise in [Employer] WFM. Therefore, we encourage and welcome candidates with hands on experience in Java to apply.A Typical Day in the Life Includes:

• Manage and resolve customer support requests related to [Employer] Workforce Management solutions, ensuring timely and high-quality outcomes.

• Collaborate directly with customers to understand business requirements, troubleshoot issues, and deliver effective solutions.

• Responsible for analyzing and interpreting client requirements, drafting functional/technical programming specifications as required.

• Configure, analyze, and support Workforce Management modules including Time & Attendance and Multi-View Scheduler (MVS).

• Develop and maintain technical solutions utilizing Java, Oracle SQL, Groovy scripting, and Cognos reporting tools.

• Partner with internal teams across Development, R&D, Cloud Operations, and Professional Services to address complex customer challenges.

• Monitor system performance and identify opportunities to improve application stability, efficiency, and user experience.

• Contribute to knowledge sharing and continuous improvement initiatives that strengthen service delivery and customer satisfaction.

Basic Qualifications:

• Hands-on experience as a Techno-Functional Consultant supporting business operations, system configurations, and technical enhancements within enterprise applications.

• Technical experience with Java development, including application customization, troubleshooting, and technical support.

• Experience working in a customer-facing support, managed services, or application support environment.

• Full proficiency in English.

• Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

• Previous experience supporting, configuring, or administering [Employer] Workforce Management (WFM) solutions.

• Hands-on functional expertise with Time & Attendance and working knowledge of Multi-View Scheduler (MVS).

• Practical experience with Java development and a willingness to learn and support technical solutions within [Employer] Workforce Management.

• Technical experience with Oracle SQL, Groovy scripting, and/or Cognos reporting.

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.

• Familiarity with cloud-based environments, system migrations, or application modernization initiatives.

Remote role in Mexico.

Originally posted on [Employer]

Timezone: UTC-8 to UTC-5.