Senior Technical Specialist - Presales

Company Overview

At [Employer], we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

The position is for the Senior Technical Specialist role for the Software Enterprise Organization. This team will be responsible for working closely with the Sales Team on designated strategic opportunities to deliver customer-driven, world-class, end-to-end solutions that rise to the challenges of first responder, government, utility, transportation, and enterprise customers across North America. This will include the ownership of these strategic projects by coordinating with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all of the business units' goals are addressed through our proposals. The role will focus on the entirety of the [Employer] Ecosystem and portfolio.

Responsibilities:

• Leading project teams across the country in developing winning strategies for competitive mega-sized projects. The systems integration specialist provides total solution ownership in the development of the presale project strategy, system design, and implementation and service plans
• Leadership role to help and guide the team to form and execute a plan of response that provides the best chance of success in winning the deal
• Serve as the technical lead that supports the sales life-cycle from qualification through contract and participates in customer meetings, proposal development, negotiations and transition to the implementation team
• Design end-to-end solutions comprised of the product portfolio and 3rd party elements and own the technical and interface designs
• Assume responsibility for identifying, mitigating, and documenting technical solution risks, capturing technical solution costs, and creating solution documentation that meets customer, contract and deployment requirements
• Support the Sales team as a technical resource during the course of customer interactions, including pre-bid meetings, product demonstrations, negotiations, and other product/technical discussion as needed
• Act as a trusted advisor to customers by influencing product development roadmaps and strategies to ensure future success
• Capture customers’ business requirements during initial proposal submissions to help drive the development of specific customer strategies
• Provide technical expertise and support to the larger Software Enterprise Presales team by staying current with industry trends, policies, and technologies
• Leverage experience and skills in engineering, project management, business and competitive analysis, resource planning, customer engagement, and team dynamics leadership to produce winning system and product offerings
• Balance conflicting priorities of short-term success through sales and alignment with long-term business goals
• Develop and deliver customer presentations

Qualifications:

• Bachelors Degree with 4+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• OR 8+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by [Employer] Inc. customers
• Prior working experience in Public Safety Software systems is highly desired
• Strong general knowledge of next generation 9-1-1 fundamentals, network architectures, and standards (e.g. NENA i3) is highly desirable.
• Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences
• Ability to build strong relationships with internal and external stakeholders
• Willingness to think out of the box and challenge the status quo

Location/Travel:

• Preferred candidates will reside in Florida
• Expected travel within the United States up to 25% to 50% of the time

Target Base Salary Range: $125,000- $135,000 USD

On target Earnings: $162,500 - $175,500 USD

Consistent with [Employer] values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree with 4+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• OR 8+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• Must be able to obtain background clearance as required by government customer

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

[Employer] is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Originally posted on [Employer]