Strategic Partnerships Manager with Italian

About [Employer]

[Employer] is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travellers with reliable, high-quality rides, making their journeys easier and more enjoyable, from door to door. Since 2012, we've been helping travel brands create more connected journeys, and we're looking for people willing to go the extra mile.Operating across two key locations: Krakow and Berlin, our cohesive teams - IT, Operations, Fleet, Pricing, Sales, Finance and HR - drive technological innovation, operational excellence, and organizational development. With a shared focus on refining processes and enhancing technology while spearheading strategic growth initiatives, we seamlessly contribute to our collective success.

About

We’re looking for a proactive and strategicAccount Managerto drive growth and strengthen relationships with [Employer]’s highest-potential Tier-1 partners. This role sits at the intersection of strategy, relationship management, and commercial execution, ideal for someone who thrives in a fast-paced, global environment.

Experience in the travel or mobility industry is a strong plus, as the role involves collaborating closely with commercial, product, and tech stakeholders to unlock new revenue opportunities and ensure best-in-class partner satisfaction.

Key Responsibilities

Own & Grow Our Top Global Partners

• Act as thestrategic commercial owner for [Employer]’s most valuable Tier-1 partners,ensuring commercial performance, satisfaction, and long-term alignment.
• Build and nurture strong, multi-level relationships with partner stakeholders(from operational leads to senior executives) across Commercial, Product, Tech, and Operations.
• Lead Quarterly Business Reviews(QBRs), performance deep-dives, and annual joint business planning sessions that translate strategy into measurable outcomes.
• Become the partner’s trusted advisor, understanding their business model, priorities, and KPIs, and proactively proposing tailored solutions that drive mutual growth.
• Be the internal voice of the partner, influencing cross-functional roadmaps around pricing, tech integrations, service enhancements, and scalability.
• Develop and maintain a clear account plan for each key partner, outlining revenue targets, growth levers, and key actions to hit performance goals.
• Manage commercial negotiations and renewals, ensuring sustainable, win–win agreements that align with [Employer]’s strategic objectives.

Activate Growth

• Audit all active Tier-1 partners to identify underperforming, inactive, or “silent” accounts, using performance analytics to pinpoint friction points and opportunities.
• Prioritise quick wins to immediately re-energise partner performance, while building mid- and long-term activation strategies.
• Partner with Pricing, Tech, and Fleet teams to launch new cities or products based on partner needs and market potential.
• Build and execute data-backed activation playbooks, defining which actions drive impact and scaling successful tactics globally.
• Actively identify cross-sell and upsell opportunities, helping partners expand their footprint within the [Employer] ecosystem.

Drive Strategy & Innovation

• Partner with Product and Tech teams to introduce API or integration enhancements that boost conversion, automation, and reliability.
• Translate data into actionable insights by identifying trends, forecasting demand, and informing pricing or product decisions.
• Feed market intelligence and competitive insights into [Employer]’s commercial strategy, helping shape new features, services, or geographic expansions.

Make It Scalable

• Maintain CRM discipline by keeping partner records, performance data, and activity logs accurate, current, and actionable.
• Identify inefficiencies and process gaps, proposing automation, tools, or templates that streamline account management workflows.
• Collaborate on the creation of internal playbooks, frameworks, and best practices to ensure consistency and scalability across markets.
• Partner with cross-functional teams to develop dashboards and internal tools that enhance visibility, forecasting, and reporting accuracy.
• Contribute to training and onboarding initiatives for new team members, sharing knowledge and building collective expertise.
• Participate in global account strategy sessions, helping refine [Employer]’s approach to commercial excellence and partner success.

What We’re Looking For

• 5–8 years of experience in account management, partner management, or business development, ideally within a B2B, travel, mobility, or tech-driven environment.You have experience managing large, multi-country accounts with complex commercial and operational setups.
• Aproven record of growing and retaining key global accounts, including setting strategic goals, delivering joint business plans, and executing measurable growth initiatives. You’re comfortable navigating both executive-level partnerships and day-to-day operational collaboration.
• Strong commercial acumen. You understand how pricing, margin, and partner economics work, and you can build business cases, negotiate terms, and drive mutually profitable outcomes.
• A data-driven mindset with advanced analytical and problem-solving skills. You can interpret performance dashboards, use data to diagnose bottlenecks, and build actionable insights that improve conversion and ROI.CRM expertise (Salesforce preferred) and comfort using digital tools to manage pipelines, document opportunities, and monitor performance. You’re disciplined about process and data integrity.
• Excellent stakeholder management and cross-functional collaboration skills to be able to work effectively with Product, Tech, Marketing, and Operations to align priorities and deliver integrated solutions for partners.
• Strong negotiation and presentation skills, with the ability to confidently pitch, influence, and close agreements at both regional and global levels.
• Demonstrated ability to work independently and manage multiple high-impact projects simultaneously. You balance strategic thinking with hands-on execution and have a strong sense of ownership and accountability.
• Experience in travel tech, ground transportation, or mobility services is a significant plus. You understand industry trends, supply dynamics, and what drives traveler and partner value.
• High cultural intelligence and adaptability. You are comfortable engaging with international teams and clients across different regions, time zones, and working styles.
• Tech fluency. You are comfortable discussing integrations, APIs, and platform functionality with technical counterparts, even if you’re not writing code yourself.
• Fluent English and Italian communication skills (written and verbal) are essential; additional languages such as German, Spanish, or French are highly desirable.

What we offer:

• Private health insurance.
• Monthly sales commission
• Flexible working hours (Monday - Friday, local time), remote.
• Vouchers for [Employer] rides.
• An additional 3 days off per year for self-development and volunteering
• Salary structure: monthly salary base + commission.
• Business Travel expenses reimbursement.
• Discounts for [Employer] services.

Recruitment steps:

1. Screening Call with recruiter (20 minutes)

2. Video Interview with CCO (1 hour)

3. Additional interview with CCO (in case of many applications)

4. Offer letter

Originally posted on [Employer]