| Technical Support Agents Level A+ / Tier 1
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- Stated location
- Costa Rica
- Listing updated on our site
- 15 Nov 2026, 19:01 EAT
- No clear location or timezone eligibility signal was found in this listing.
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| Employer | Verified Direct Employer (Protected) |
|---|---|
| Location | Costa Rica |
| Remote type | Full Time |
| Posted | 1h ago |
| Application Status | Pro Membership & Free Pass Access |
About this role (Direct Employer Details Protected)
Are you ready to step into the world of cutting-edgelive dealer and [Employer] experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as TechnicalSupport Agents!
What We Offer:
🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)
💻 Work from Home - Embrace the comfort and flexibility of remote work
💰 Competitive Salary - Rewarding your dedication and expertise
📈 ProfessionalDevelopment Opportunities - Growth is encouraged and supported for every team member
Responsibilities:
- Handle client support over live chat, email, and the ticketing system.
- Investigate client incidents and keep clear, accurate records.
- Maintain and update support documentation.
- Monitor systems, resolve issues, and report on status.
- Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
- Flag opportunities to improve how the team works.
Requirements:
- 2+ years of customer service experience, especially in live chat or written support.
- Strong written English; spoken English clear enough to be easily understood.
- Strong multitasking and problem-solving.
- Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
- Self-driven and reliable with low or no direct supervision (a real work-from-home role).
- Comfortable escalating to and working with other departments.
Advantages:
- Experience with Jira or other ticketing / service-desk tools.
- Exposure to the online [Employer] or gambling industry.
- Experience with video streaming, API integrations, or CMS systems.
- Experience working with remote or distributed teams.
Ready to Level Up? Apply Now!
Originally posted on [Employer]
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